Informed Consent

Last updated October 29, 2026

VEVArx connects you with independent, U.S.-licensed healthcare providers through telehealth. Please read this consent carefully. By completing your online health intake and agreeing to this consent (for example, by checking the consent box or typing your name), you confirm that you have read and understand it and that you agree to receive care through telehealth.

1. Choosing telehealth
You are choosing to receive care through telehealth. This means a licensed provider evaluates you using secure electronic tools, such as online health questionnaires, secure messaging, photos, video or phone, instead of an in-person visit. Your provider decides whether telehealth is appropriate for your needs and may decline to treat you or refer you for in-person care.

2. Your providers
Your care is provided by independent healthcare providers who are licensed in the state where you are located. You may ask for your provider’s name, credentials and license information at any time, and you may ask to be seen by a different provider by contacting us.

3. Possible risks
Telehealth has limits. These include:

  • Your provider may have less information than they would during an in-person exam, including no hands-on physical exam, which could affect their medical judgment.
  • Technology problems, such as dropped connections or poor image quality, may delay or interrupt your care.
  • Although we use security safeguards, electronic information could be accessed by unauthorized people.
  • Written messages can be misunderstood. Ask your provider whenever something is unclear.

4. Your health information
Your health information is shared electronically with your provider, our telehealth partners and the pharmacy as needed to provide your care. It is protected as described in our HIPAA Privacy Policy and is only used or shared as that notice and the law allow. Even with safeguards, there is a small risk that electronic information could be lost or accessed without permission.

5. Your primary care provider
If you ask, we will share information about your telehealth care with your primary care provider or another provider you name. We encourage you to tell your regular doctor about any treatment you start.

6. Emergencies
Telehealth through VEVArx is not for emergencies, and messages are not monitored around the clock. If you think you are having a medical emergency, call 911 or go to the nearest emergency room. If your symptoms get worse or you develop new symptoms, contact your provider or your regular doctor right away.

7. Withdrawing your consent and privacy during visits
You may withdraw this consent at any time by emailing info@vevarx.com. Withdrawing stops future telehealth care through VEVArx and does not affect your right to seek care elsewhere. You are responsible for choosing a private place for your visits; if other people are present, your privacy may be reduced.

8. Alternatives
You may choose in-person care with your own doctor instead of telehealth. Some conditions require an in-person exam, lab work or other tests, and your provider may ask you to complete these before or during treatment.

9. Payment
VEVArx does not accept insurance. Care is self-pay, and the price shown for your plan includes your provider visit, medication, supplies and shipping unless stated otherwise. Your card is not charged until a provider approves your treatment. Cancellations and refunds follow our Terms & Conditions.

10. Your location
You must be physically located in a state where your provider is licensed and where VEVArx offers care for your entire visit, and the address you give us must be accurate. If you are not, your provider may be unable to treat you.

11. Accurate information
You agree to give complete and truthful information about your health, medical history, medications and allergies, and to update your provider if anything changes. Your provider relies on this information to decide whether treatment is safe for you.

12. Prescriptions
A prescription is not guaranteed. Your provider uses their own professional judgment and will only prescribe if treatment is medically appropriate for you. If prescribed, your medication is typically prepared by a licensed U.S. pharmacy, including 503A compounding pharmacies for compounded medications, and shipped to you. Compounded medications are not FDA-approved, and the FDA does not review them for safety, effectiveness or quality. You may ask your provider to send a prescription to a pharmacy of your choice; if you do, VEVArx plan pricing and shipping may not apply.

13. Your acknowledgment
By agreeing to this consent, you confirm that you have read it, that the possible benefits, risks and alternatives of telehealth have been explained, that you have had the chance to ask questions, and that you consent to receive care through telehealth.

Questions or a copy of this consent
Email info@vevarx.com or call (904) 902-9957. You may request a copy of this consent at any time.